Unit A, Coney Green Networkcentre
Tel: +44 (0) 800 954 0070
Fax: +44 (0) 1246 860652
2. Personal Information
This part of the document shows how personal information is collected and used.
To fulfil an order over the internet or telephone it is necessary for us to collect your personal information including but not limited to name, company name, address, post code, telephone number, fax number and email address. We may also contact you via email with details of products and/or related communications which could be of interest to you. You can unsubscribe from these emails at anytime by clicking the 'Unsubscribe' link in the footer of the email.
Upon placing an order on-line it is also necessary for us to collect your payment details, including but not limited to name on card, card number, start date, expiry date, card type and issue number. This information is never stored and is sent to our third party payment processor, SagePay who then transfer the funds from your credit/debit card into our bank account.
Upon placing an order by telephone it is necessary for us to collect your payment details as above, this information is entered directly into our 'Card Holder Not Present' payment system which will process your order, these payment details are also never stored by us.
3. Accuracy of Collected Data
Information collected upon registering an account can be rectified at any time through the edit account details section of your account, if you wish to completely remove your account please contact us.
Although no technology can be fully secure, we take appropriate steps to secure all data entered by our users. All pages which allow a user to enter sensitive information such as payment details are encrypted to the industry standard level.
We will not publish, give, sell or rent your information to anyone. However, we reserve the right to disclose user information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with us, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe that the law requires it.
6. Cookies & Visitor Identification
Upon browsing to the website, information will be stored on your computer in a cookie, a cookie is a small text file which websites use to store information on the users computer.
Information stored about you includes but is not limited to:
- Shopping cart information
- Phrases and keywords
- Visit duration
- Pages viewed
- Operating system
- Web browser
- Referral URL
This information is used for us to understand the technologies used by our visitors to further improve the website.
We use the following cookies on this website:
- jssHash: Used to store details on your current site visit, including your login status.
- CraftingCart: Used to store details of what you have added to your Cart
- Google Analytics: Used to track our site usage for later analysis - no personal data is collected
This policy was last updated on the 16th August 2010.