Privacy Policy

1. About This Privacy Policy

We are completely committed to the protection of the privacy of our website visitors and telephone customers, this privacy policy has been created to document how information is collected and how it is used. By accessing our website or telephoning us, you are agreeing to the terms of this privacy policy.

This privacy policy was created and is maintained by: -

Crafting.co.uk
Unit A, Coney Green Networkcentre
Wingfield View
Clay Cross
Chesterfield
Derbyshire
S45 9HX

Website: http://www.crafting.co.uk/
Tel: +44 (0) 800 954 0070
Fax: +44 (0) 1246 860652

2. Personal Information

This part of the document shows how personal information is collected and used.

To fulfil an order over the internet or telephone it is necessary for us to collect your personal information including but not limited to name, company name, address, post code, telephone number, fax number and email address.

Upon placing an order on-line it is also necessary for us to collect your payment details, including but not limited to name on card, card number, start date, expiry date, card type and issue number. This information is never stored and is sent to our third party payment processor, SagePay who then transfer the funds from your credit/debit card into our bank account.

Upon placing an order by telephone it is necessary for us to collect your payment details as above, this information is entered directly into our 'Card Holder Not Present' payment system which will process your order, these payment details are also never stored by us.

3. Accuracy of Collected Data

Information collected upon registering an account can be rectified at any time through the edit account details section of your account, if you wish to completely remove your account please contact us.

4. Security

Although no technology can be fully secure, we take appropriate steps to secure all data entered by our users. All pages which allow a user to enter sensitive information such as payment details are encrypted to the industry standard level.

5. Disclosure

We will not publish, give, sell or rent your information to anyone. However, we reserve the right to disclose user information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with us, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe that the law requires it.

6. Visitor Identification

Upon browsing to the website, information will be stored on your computer in a cookie, a cookie is a small text file which websites use to store information on the users computer.
Information stored about you includes but is not limited to: -

Shopping cart information
Phrases and keywords
Visit duration
Pages viewed
Operating system
Web browser
Referral URL

This information is used for us to understand the technologies used by our visitors to further improve the website.