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Terms and Conditions

  1. About These Terms & Conditions

    By accessing our website or telephoning us, you are agreeing to the terms and conditions of this document.

    These terms and conditions were created and are maintained by:

    Crafting.co.uk
    Unit A, Coney Green Networkcentre
    Wingfield View
    Clay Cross
    Chesterfield
    Derbyshire
    S45 9HX
    United Kingdom

    Website: http://www.crafting.co.uk/
    Tel: +44 (0) 3300 415688

  2. Website Content

    All content found on the website (except user-submitted) is the property of Crafting.co.uk.

    You are authorised to use the content for personal or non-commercial purposes with the following limitations:

    • Viewing the website on a computer
    • Printing individual pages
    • Storing individual pages electronically (to a storage device)
    • Storing individual downloads electronically (to a storage device)

    You are not permitted to distribute and/or supply our content without prior written permission from Crafting.co.uk.

  3. Orders

    By ticking the 'I Agree' box on our checkout page you are agreeing to the terms & conditions of this document.

    1. Pricing

      All prices are displayed in pounds sterling and inclusive of VAT, price does not include a charge for postage and packaging , this is added to the final total during the checkout process. Prices may be subject to change without notice.

      Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

    2. Voucher Codes & Sale Items

      Voucher codes and promotional discounts do not include: Disney, Magazine subscriptions and all machines unless otherwise stated. If an item has a pre-existing offer, only one discount will apply. All codes are advertised as one per customer and only one code can be used per transaction.  Percentage discounts are only valid up to orders of £200.  Offers are subject to change without prior notice at any time.  Sale items may be restricted to 3 per customer, and you will be notified of this at checkout if this is the case. 

      All advertised pricing reductions or discount percentages are based on a customer residing within the EU. Percentages on orders placed outside of the EU may reflect a different percentage based on country of residency.

    3. Payment & Delivery

      The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.
      Information on our delivery can be seen on our Delivery page.

    4. Non-Receipt

      Whilst orders should be received in 3-5 working days of shipment confirmation for UK orders (or 5-10 working days for international orders), sometimes things can be delayed.  If you haven't received your order within these timeframes, please contact us and we can track your order with our courier.  Any non-deliveries should be reported to us within 30 days of despatch for us to deal with as appropriate.

    5. Cancellations & Returns

      Orders can be cancelled within 24 hours or up to the order is shipped.  We will refund the order to the card or PayPal account used to originally pay for the order.  Once an order has been shipped, any cancellation will be treated as a return.

      Returns can be made within 14 days of the shipment date. Returns are free for faulty items or orders that have been dispatched incorrectly - other return charges will be at your expense. Please include the order highlighting the items you are returning with a covering letter. Returns made after 14 days may not be accepted by us and may be returned to you at your expense. If, in our discretion, we accept a late return then we reserve the right to make a charge to cover the cost of processing the return. Before returning any Item please contact the office to discuss the best method of return. All returns that are due to a change of mind must be in original undamaged packaging ready for re sell.

      Our returns is address is:

      Crafting.co.uk Returns
      Ideal Home House
      Newark Road
      Peterborough
      PE1 5WG
      United Kingdom

    6. FREE Gift Promotions

      Where an order includes a FREE GIFT product, a refund can only be processed if both the product that require a refund and the FREE Gift are returned to us in a resalable condition. Alternatively, you may be refunded minus the full retail cost of the FREE GIFT plus any shipping charges that would apply.
Maximum of 5 FREE Gifts per customer/address. FREE GIFT offers may be withdrawn without prior notification. All FREE GIFT offers are subject to availability. If an item is not available after an order is placed, we will endeavour to notify or refund within a reasonable timeframe.
      Maximum of 5 FREE Gifts per customer/address.

    7. Purchase of Knives

      You must be 16 years of age or over to purchase a knife or any item containing a blade from this website.

  4. My Craft Studio Technical Support

    By purchasing a copy of My Craft Studio from Crafting.co.uk you gain access to My Craft Studio's telephone and email help desk, for more details please see the support section on the My Craft Studio website.

  5. Changes to Terms & Conditions

    These terms and conditions were last updated on 2nd February 2018.

    We may change these terms and conditions at any time and without notice.